LEADING & MANAGING CHANGE & CRISIS FINAL ASSESSMENT

By May 15, 2018Academic Papers

 

LEADING & MANAGING CHANGE & CRISIS

FINAL ASSESSMENT INSTRUCTIONS

As the syllabus states, your final assessment will be based on an individual paper analyzing a Crisis Case Study of your choosing and worth 80% of your final mark.

Please upload your paper to Canvas by published deadline

Your assignment must be:

  • A thoughtful, detailed analysis of an actual crisis that really happened

  • Approximately 2,500 words in length

    o 10%eitherwayisacceptable
    o Wordcountdoesnotincludecharts,diagrams,bibliography,or

    appendices.
    o Pleaseensureyouputthewordcountonyourpaper

  • Word processed, spell-and grammar checked

  • Properly referenced with accurate citations and a bibliography

    o Atleast5originalreferencesfoundonyourown

  • Informed by at least 2 theoretical construct* discussed in class

  • Written in accordance with the framework provided below

    Failure to follow these instructions will result in a reduced mark.

    Your paper MUST INCLUDE the following format: Introduction

    a)Provide a very brief overview of your case (where, when, what happened) b)Explain which theoretical constructs* you will be applying
    c) where you will apply it (which section), and
    d)why this is the best theories to use.

  1. Pre-Conditions

    Crises rarely occur ‘out of the blue’, instead there are usually several warning signs. Discuss the warning signs and why people did not respond adequately in your particular crisis case.

  2. TriggerOnly pick one!

    Discuss the point in time that the crisis kicked-offand why. The trigger should not be something such as: The pilots did notThe mayor of the town was.The CEO of the company did

  3. Crisis

    Discuss how, when and why the crisis escalated to produce the greatest

    damage.

  4. Post-Crisis

    Discuss what happened after the acute phase was over; What were the lessons learned to prevent a future crisis event—were they ‘learned’ or ignored post-crisis?

    Summary

    Consider all phases of your analysis. In sum, what should we have learned from your paper’s analysis and how did the theoretical framework you selected help us understand this crisis better.

Crisis Case Study Instructions Dr Amy Fraher 1

*Theoretical constructs could be, for example, Team Resource Management (ie green sheet); Normal Accidents; Naturalistic Decision Making; Human Error; Predictable Surprises; Drift Towards Failure; Critical period; Incubation period; Social defenses; Team learning; Groupthink; Destructive pursuit of idealized goals; among others discussed in class this term.

To pass, you MUST demonstrate three skills in the analysis of your case:

Skill 1.

Proper selection of a crisis case study.

  • The case study must be a real incident that actually happened.

  • The case can be a:

    • positive example of a well-managed crisis, for example, US Airways Hudson River landing [Although this example is not available since it was covered in class and the textbook].

    • Most likely, the case selected is a bad example or a case of some sort of organizational failure from a changing situation that was not well- managed and resulted in some sort of crisis [ie bankruptcy, accident, fatalities, etc]

  • The paper cannot be based on a case discussed in class &/or on the list of unauthorized topics.
    Proper application of the 4 stages of the ‘Lifecycle of Crisis’ framework:

  • Subheadings MUST be listed exactly as directed in handout

  • Only ONE trigger is acceptable: Trigger should not blame individuals [ie

    operator error] but rather focus on a systemic tipping point that put the

    ‘accident waiting to happen’ into motion.

  • As such, the trigger is NOT the crash, bankruptcy, fatalities, hurricane,

    earthquake, etc. That should be discussed as part of the preconditions or crisis.
    Proper application of at least two theoriesproper application of 3 or 4 is

Skill 2.

Skill 3.

exceptionalIF DONE CORRECTLY. Name dropping in several theories without fully integrating and applying them in the analysis will NOT BE REWARDED WITH A HIGHER MARK.

Students will excel by following guidance provided, selecting an innovative case, reflecting deeply about it using theoretical constructs provided in class, and analysing the case in an interesting and novel manner within the framework assigned. The framework provides the structure within which you can creatively analyse your crisis and make your case.

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Mark Range

Explanatory Comments

Fail

Papers will fail if the case selected:

  • Is listed on the unauthorized list

  • Does not clearly apply the ‘Life Cycle of Crisis’ framework

  • Does not identify 2 theories discussed in class to be used in analysis

50-59

In order to pass, paper must:

  • Analyze in a thoughtful mannernot just reportthe details of a crisis

    case [ie case that really happened]

  • Clearly apply the 4 stages of the Lifecycle of Crisis framework

  • Clearly identify and explain ONE trigger as the case tipping point

  • Identify 2 theories to analyze case [Although theory may not be applied

    exactly right to earn a minimum pass].

  • Trigger must not blame individuals [ie operator error] but rather identify

    systemic factors that set crisis in motion [ie accident waiting to happen]

  • Papers may lose points if:

o All directions are not properly followed
o There are spelling, grammar, &/or referencing/citation mistakes. o At least 5 original references are not cited
o Theory is not applied correctly

60-69

A 2nd is

• • • •

• •

• •

warranted when all previous criteria have been met, and in addition: Selecting an unusual case
Analyzing selected case in novel manner
Identifying a ‘covert’ issue that motivated people to not ask ‘why’ Identifying an example of ways that not effectively managing change led to crisis

Demonstrating above average reflection and critical thinking skills Demonstrating above average writing skills with no spelling, grammar, or referencing/citation mistakes
Citing 10 or more original references

Correctly applying theory in interesting manner. Additional points can be awarded if more than two theoretical frameworks have been properly applied in a thoughtful detailed manner that furthers the analysis in an interesting and innovative waynot just name dropped in!

70+

A 1st is warranted when all previous criteria have been met, and in addition:

  • Selecting a very unusual case and representing it in unique perspective

  • Analyzing selected case in original, innovative manner

  • Identifying more than one ‘covert’ issue that motivated people to not ask

    ‘why’

  • Identifying more than one example of ways that not effectively managing

    change led to crisis

  • Demonstrating exceptional reflection and critical thinking skills

  • Demonstrating excellent writing skills with no spelling, grammar, or

    referencing/citation mistakes

  • Citing 15 or more original references

  • Three to four theoretical frameworks have been properly applied in a

    thoughtful detailed manner that furthers the analysis in an interesting and innovative waynot just name dropped in!

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