Frequently Asked Questions (FAQ)

How can you help me get better grades?

We work with a network of specialist academics whose expertise covers just about every university subject. When you approach us for help, we act as a matchmaker, pairing you with the academic best suited to your specific needs.

Your academic will write a model essay or project that can serve as a personalized study guide, showing you how to approach the project and which areas to focus on. If you like, you can speak with your academic along the way, and even share your own ideas.

Once your model essay or project is complete you can download it from your account and use it. With our expert academics on your side, you can be confident of getting a better grade, every time.

Is all work 100% plagiarism free?

All Custom-Writing.Co work is guaranteed 100% plagiarism free. Our academic experts write original content to your specifications, every time.

We understand the seriousness of a plagiarism allegation and we know the level of detail today’s universities apply when vetting work for unoriginal content. With you can be confident this will never be a problem – and that’s a guarantee.

How will my work be delivered?

Your work will be uploaded to your account, where you can download it to your own computer. Work is delivered by 6pm on your chosen delivery day.

Will my work and my details remain confidential?

Yes. We offer 100% customer confidentiality. We also don’t need you to give your full name when placing an order. Your work will only be seen by your academic consultant, our in-house quality-checkers, you, and with whomever you choose to share it.

We know it’s not easy to ask for help, so we have designed our service to respect your privacy.

What if I am unhappy with the work provided?

Our service includes opportunities for you to request changes and collaborate with your academic, so it is very rare for customers to be unhappy with the outcome. Besides using the best academics, we also have an internal team that checks all work before delivery to ensure all work is of the highest quality.

If, despite these checks, you are unhappy with the work provided you have a window of time (usually 10-14 days) to request any changes. If you are still not satisfied after those changes, we have a complaints process that will escalate your concerns to director level so you can be sure you are happy.

Bottom line: you are the customer and we work for you. We are dedicated to meeting your requirements and making you happy.

Can I amend my project’s details or deadline?

You can usually make changes, but the timing of any changes depends on your deadline. Once your academic has begun your project, changes will usually mean additional fees or a delay.

As soon as you know about any changes, get in touch with us and one of our academic consultants will work with you to work any changes into your project plan.

What is your refund policy?

If you decide not to go ahead with an order and the academic has not started work, it’s possible to get a full refund. If you paid for an order but we were unable to fulfil it, you will absolutely get a full refund.

In all other circumstances, speak with an academic advisor to find out how we can help.

Can you find academic writers for all subjects?

Yes. We take pride in being part of a broad network of some of the world top academic writers. We’re confident we can find a top-tier academic writer for any subject you throw at us. Astrophysics? Niche sub-tropical ecosystems? Game theory and global finance? Whatever your topic, place an order.

Ninety-eight per cent of the time, we can find the right academic within 48 hours of an order being placed.

What happens if I get the work late?

This is an extremely rare occurrence. Both we as a company and our academics take your deadlines seriously. In the handful of cases where circumstances beyond our control have meant work could not be delivered on time, we have compensated customers appropriately.

Is this cheating?

Absolutely not. Using our service correctly, as a model, is a practical, responsible way to build your knowledge and get the grades you have always wanted. Use our custom essays as a guide to direct your studies, and as a way to see what it takes to get a first or a 2:1.

We hear from a lot of students that as class sizes grow and students less one on one time with tutors, our service helps bridge a gap. That’s exactly what we’re here for, and it’s not cheating. What is cheating is handing in our work verbatim and claiming it as your own. We caution you not to do this.