Is after sales services a valuable element to customers

By December 4, 2018Academic Papers

 

Even though individuals value after sales differently for the same product, developing after sales excellence is crucial for customer retention because neglecting after sales services leads to losing customers trust in products and due to higher wealth leverage, Qatari consumers have the easy option of replacing smartphones than repairing them. 

Originally posted 2017-10-26 21:36:30.

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