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EBMG 416 – Managing Quality   Name: Institution:   Abstract TQM is essential for the success of contemporary business organizations. It provides tools that enable them to collect feedback on customer satisfaction. Tools such as Pareto charts and surveys and are useful in that respect. Consequently, managers are able to develop measures that are targeted at improving product quality and reliability. Companies need to adopt TQM tools in their operational systems. Businesses are able to deliver goods that are of high quality through incorporation of such tools into their processes. In the process, they develop a competitive advantage hence greater…

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